[Resolved] Volkswagen India — polo - the vehicle was unusable for past two months and kept it in service center

Ananthakrishnanmtr

from Madhugiri, Karnataka

Address:

Kannur, Kerala, 670702

Whomsoever concern

I, anantha krishnan owner of volkswagen polo with reg no ka 03 mx 1931.

I never seen such a worst service in my lifetime. This is my second car. Previous one was hyundai. From them i got very good service and response.

There was an issue of its petrol sensor and ac getting cut by a rodent. From past two months (From july 10th 2017) it's with service center (Phoenix) of yours in kannur, kerala.

They are making it delayed by excuses of it's parts unavailable and then the part didn't reach them yet. They promised to make it ready by 3 times. The final promisied date was yesterday (30th aug). When asked about it again with same excuses.

Not all satisfied with the servicing system of yours in india. I did wait for a long i'm planning to take the legal help for the inconvenience caused to us by your company.

Yours faithfully
Ananthakrishnan
[protected]

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Jan 8, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

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