Volkswagen India — Poor Service and No Loyalty

Address:

Coimbatore, Tamil Nadu

My apologies, the mail would take at least ten minutes to read and I have suffered these struggles in a span of just 15 months I am Arish and I own TN 40 J 2514 (Volkswagen Vento), It is very disappointing for me to write this mail in regard with the poor quality of service which has been rendered. I am highlighting the series of event which has happened to this poor vehicle. 1. All of a sudden the wind screen started cracking down for no reason and after a great difficulty and quarrel i had got it changed. It is still surprising for me that when you replace the wind screen why is the charge for fixing paste is collected. Isn’t that part of your service? 2. Around 6000 Kms of car usage i had the problem of vibration while applying brakes. The same was reported to the show room and they gave me a feedback that the disc had the problem of dust accumulation and the same has been cleaned, but the actual thing was that the disc has been skimmed and it was not brought to my knowledge - (You can very well check the car history on your system there is no entry of this complaint at all) 3.Car had to meet with an accident and the same for given for repair against the insurance claim. I was informed that both the doors on right hand side will be replaced. The same has been placed but please look into the quality of work that has been done. The front door and the back door are not been aligned properly and the beeding which holds the mirror from outside is not been fixed properly. The worst part here no one has ever bothered to have the same fixed after several complaints. 4.I had some vibration sound from the left hand side door. The supervisor called me up and told me that the door beeding needs to be changed and would cost me 500 Bucks. Still surprised how come the car gets worn out with one year .I am owning two more cars namely Indica and swift desire, these low end vehicles does not carry any type of silly complaints like yours. 5. During the door beeding change i had also again reported that the front disc burns to much of heat, but still the service center guys shut my mouth stating that the same is because of dust. The problem still persisted. 6. The recent complaint - Car had run upto to 16000 Kms and still i found that the vibration while applying brakes. This made me annoying and left the car at your service station asking them to please rectify the same, At last it was known that the rotor had some problem and it took two days to inform me the same. Losing my temper i had asked people to change the rotor using the Guarantee period but the reply took one day. Only after me insisting that i wanted to speak to General manager, your CRM Came into picture and solved the issue in hours. 7.While leaving the car for the problem rectification your mechanical supervisor had a check on car for any body damages. He supervised the car and took note of the scratches and i was beside him, He had got to miss out some damages which i highlighted him and he made a note those as well. But when the car was delivered i found the car had few more damages near to the front wheel. The dispute was highlighted then and there but it was informed to me that the car had damages before it had come into the show room. when the car was delivered the new damages even had paint marks on it proving that the damage was fresh but still the supervisor argued and told the problem is from my side. Please have this issue looked in from customer point of view, i as a customer had highlighted the damage of my car even when the supervisor did not notice. If the dent on top of the front wheel and right side door is from my end i would have surely accepted it but i had seen this damage with paint marks on it and argued with the supervisor that the damage is fresh and has nothing to do with me. But the supervisor just insisted that he had made note of this damage when the car was given for the mechanical repair which i feel cheated. Considering the stubbornness from the Supervisor the doubt stands clear that the car has got damaged only in your show room because the supervisor did not even take a minute to check with the people who took the car for trial or the mechanic who did the car repair. It clearly showed the attitude of the supervisor that he was trying to save someone and was happy in turning the complaint towards customer. Car was there in your workshop for 04 full days, I claim the car has been hit only in your show room, please prove me wrong with solid evidence (apart from the supervisor’s note as I feel it is done only for eye wash )that it is not from your side i would definitely pay a premium for the investigation I also wish to share my decision on my car. I was a proud owner till now and am regretting for taking a Volkswagen. I personally feel the car has some mechanical defect from birth and my bad luck the car has been tagged to me. I would have come to show room for at least 10 times for simple and unknown problems which has happened only to my car, I stay in Mettupalayam and the car costs me INR 500 Petrol charge for the up and down drive from show room which i feel it is a pure waste of wealth and strength. My car is under finance and i have paid 15 months tenure now i have made up my mind to leave the car at the show room itself and you can redeem my balance from this car. I would be happy if i could get an last drop from your show room to Toyota show room where i can buy a trustworthy car and service.