Volkswagen India — Poor service/repair by automark motors pvt ltd, vadodara

Address:

Vadodara, Gujarat, 390002

Dear Kamlesh

Please find attached the invoice copy of the work done on 02/06 which will clarify your doubts if the repair towards the said problem was carried out and enough money is being paid or not ….The problem stands UNRESOLVED even after series of follow up mails, calls and service support


Mehul Shah

Raychem RPG (P) Ltd.
Safari Crossing, Near Halol GIDC | Village:Kanjari | Taluka:Halol | Dist:Panchmahal | Gujarat | INDIA – 389950
Tel. : +[protected] | Ext. : 999 | Dir. : +[protected] | Mobile : +91-[protected]


From: Mehul [mailto:mehul.[protected]@gmail.com]
Sent: 01 December 2015 10:40
To: Mehul Shah
Subject: Fwd: Re: Poor Service Support / Incapability to repair the vehicle - GJ 06 FQ 3926

[protected] Forwarded message[protected]
From: "Mehul"
Date: 30 Nov 2015 14:29
Subject: Re: Poor Service Support / Incapability to repair the vehicle - GJ 06 FQ 3926
To:
Cc:
Dear Sir
It has a week now since the mail was sent and I am surprised that there is no communication from your end .Finally I had to call you on your handphone which got diverted to Kamlesh Labana and discuss once again with him ..I am extremely disappointed with the way on which this is being handled ..
On 23 Nov 2015 21:04, "Mehul" wrote:
Dear Sir

Sub : Poor service support / Incapability to Repair the vehicle - GJ 06 FQ 3926

Ref : 1.. Repair Order # SO151747 Dated 02/06/2015
2. Repair Order # SO 152284 Dated 20/06/2015
3. Repair Order # SO 155916 Dated 29/10/2015

It has been painful to keep reporting the problem time and again and take the vehicle to the service centre and on top of all pay hell lot of money with no results

The problem of Vehicle Wobble at a speed above 70 KM while applying brakes was reported first on 02/06/2015 and the vehicle was kept at the service centre.The repair was carried out on the same day and handed over while I made a payment of Rs 18995/- ..Upon driving for app. two weeks again the problem started surfacing up.I had to give the vehicle once again for the repair on 20/06 while the service centre could not do anything more rather advised me to REPLACE three wheels which I had to as was left with no choice.The wheels were replaced on 29/10 while the vehicle was given for FOURTH service ( 60000 KM ) .Once again I was compelled to pay Rs 31106/- for all the repair and service.However even after doing all and spending so much time and money, the vehicle is still not back to normal and the wobble continues which is very very scary and risky while driving on the HIGHWAYS.

I am left with no choice but to write this mail with a hope that my vehicle will be treated better now and will be rectified once for all with no extra money to be spent

In the vent of this not happening, I will be compelled to take this forward and will have to escalate

Should you need any additional information in this regard please do not hesitate to speak to me

Mehul Shah ( Ph # [protected] )