[Resolved]  Volkswagen India — Problem with VolksWagen Polo

Address:

Faridabad, Haryana

Hi, I am writing with deep disappointment with the Customer services I have received at VolksWagen Sales and Service Centre at Faridabad (Metropolitan). I have a VolksWagen Polo - Trendline which I bought in Sep' 2011 (Registration Number - HR51-AP-1214). From the very first year, I have been facing severe issues with the Air Conditioning. I have visited the service Centre multiple times in the last 3 years (at least 2-4 times every year) with the same issue. Everytime, I have been provided with a different explanation reason for the cause without been provided with any concrete solution to the issue. I have dealt with multiple Service Advisors (Sanjeevan, Deepak, Pushpinder), Servicing Managers (Rakesh Malik, Ritesh) and also the Centre Head or your so called Customer Service Head Mr. Chandan Kumar who till data have not been able to provide me with a reason or a solution for the problem. In the last 2.5 years, there were times when I was told that there is a problem with the Gas Top Up, Gas Flow, Low Level of Gas and was send back with an assurance that the same will not occur again. Last year I was been told that there is a problem with the Auto Heat sensor and the same was replaced and was again assured of not facing an issue again. By the Way your Representatives have been extremely Rude, Aggressive, Indecisive and have always tried to shove away the responsibility towards the customers end except for Rakesh Malik who tried to help me with the isse last time by replacing the Auto Heat sensor (He is no longer with the same service Centre). This year again, I have been facing the same issue and have been to the centre twice. Last time (2 months back)I was told that the Compressor has choked and needs cleaning and I was sent back post doing the same. Now again I have come across the same issue and have been told that the Compressor needs to be changed and now since the card is out of warranty, the expenses will have to be borne completely by me. My question is why were you guys not able to detect the problem earlier and made me face such inconvinience. I want to let you know that I have just driven the car for ~17000KMs in the last 3 years. I would request you to pleaee loom in to the same and get me a solution ASAP.. You can reach out to me on [protected] or write me at [protected]@gmail.com. Thanks, Puneet Ranjan