[Resolved]  Volkswagen India — regarding customer service center pps motors madinaguda hyderabad

Address:

Pps motors madinaguda, Hyderabad, Telangana, 500050

I have a volkswagen jetta vehicle 2012 model and i recently met with a minor accident on 18th january 2020. I brought the vehicle to authorized volkswagen service center pps motors madinaguda hyderabad to get it repaired. The service manager mr rakesh has kept the vehicle for 17 days and gave me an estimate of 2.5 lakhs which is so obnoxious considering the damage done to the vehicle. I thought of getting it consulted outside but he rudely asked me to pay 24500 in order to take the vehicle outside which he was saying is due to the parking charges and evaluation. I can prove that to you that the vehicle was not even opened which i got a confirmation and i told him this is not fair and i will escalate it to the next level. He challenged me to do whatever i want and told me he is the ultimate authority and can do as he likes. This is not at all fair from the customer point of view since i had a high regards for volkswagen service. I have got the vehicle diagnosed outside and they have confirmed that it is a minor damage and they have quoted a bill for 20000 and also only the knuckle is damaged. I sincerely feel like i would have been cheated if i would have got it done at your authorized service centre and i regret to say that i will never ever bring the vehicle back to your service center. I hope my pain would not go unnoticed.
Thanking you,

Sincerely,
A very frustrated customer