[Resolved]  Volkswagen India — regarding service center

Address:Kollam, Kerala, 691505

We change battery in 16 march 2016 now it will get stopped or not working it's company is exide they are giving 2year warranty for battery. But we called in service center they are not agree to change they are telling that car is having sterio that's why they are not changing the battery it's not a reason becoz all car is having sterio. Pls u have to take a proper action.
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Oct 10, 2017
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Sep 02, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Sep 09, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 29th Aug, 2017.

We have not received any response to our request dated 02nd Sep, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
Complaint comments 

Comments

Hello sir/madam mera name Ramesh hai mai punjab phagwara si hu mere pass vw ki vento car hai model number 2012 hai.muji vw workshop jalandhar si phn aya ki app ki car ka software update hona.software to uss car ka Hota jiss mei GPS ya navigation ho mere car essa kuch nahi fir be software update karana hai plz iss ki bari me batana plz thank you.

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