[Resolved] Volkswagen India — repairing of a new vehicle | |||
I have bought a new polo on sep 07 sep and met with a small accident on sep 13 and before the buying of the vehicle the sales representative and the staff was very active and they used to call me on daily basis to purchase the vehicle. But now when i am in a situation no one is attending the call, even if they don't have the facilities they can help me by contacting the other service centres. Because of some personal issues i have told them to complete the work in priority but now they are not helping me in this situation which i never expected from volkswagen which is an international company Was this information helpful? | |||
Nov 5, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Sep 23, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Sep 30, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 17th sept, 2017. We have not received any response to our request dated 23rd Sept, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
 2 Comments | |||
Comments
Do u ppl thnk that once we bought a car from volkswagen then u dnt hav any responsibility towards customer donu thnk we r fools calng again again u ppl nor pik cals nor u reply back whole day goes but no response frm company comes should i put on social facebook n insta how poor services u ppl provide to customer very bad 😡😡😡😡😡
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I got a service of my vw polo 1 month ago and now I am facing problems regarding it display. Sometimes there comes a beep sound and also the speedometer stops.
It shows a very poor service as I paid almost 12000 rupees for the service and then also didn't got a proper service.
Please resolve my problem.
[protected]@gmail.com
Please do it.