Volkswagen India — Rsa already activated before purchase of vw polo i. e. 1 year prior than buying

Address:	New Delhi, Delhi, 110059
Website:	volkswagenindia

Dear sir / madam

Required your intervene in the above subject matter.

Vehicle details
Chassis no: wvwa13602dt037498
Regn no: dl12cg1191
Reg date: 11/03/2014

Case history

I had purchase this vehicle on march 2014, as per rsa with vw it will
Be for two years that means it wil be valid till 11/03/2016.
But on 27/02/2015 my vehicle got breakdown & i have called to rsa as
Per thier records the service was over in 2015.
The information received from rsa is that the rsa facility got started
On 30/05/2013. As per telecon the infomration i got that my rsa
Service was over in 2015. How??

I have asked the following question with the dealer but they are not responding

Please clarify me the following points

1# how is that possible that, when i bought this vehicle in
11/03/2014 than rsa facility got started in 30/05/2013??
2# i had paid to avail rsa service facility in march '2014 than how
The rsa facility got started in 2013 without payment??
3# in 2013 who has started the rsa facility service from you the
Document & evidences required along with payment receipt copy of the
Person who has paid the amount in 2013 to avail the service
4# required documents & invoice that which person has availed the rsa
Facility in 2013 from you

Kindly confirm the following details along with the documented evidences.

Regards

Gulshan
Gulshan.[protected]@gmail.com
0-[protected]

Complaint registered with ccr no44066. After that
No response from dealer & neglecting the facts. Not providing me the documentary evidences that how rsa facility has been started 1 year prior.

Rsa - axa is saying that we had go ask the dealership, again also given the written confirmation on the subject. But till date no action has been taken by them.

Pl. See the attach image of axa for confirmation.


Note
Rsa has been activated one year prior than purchase that means they had given me 2nd hand vehicle not new one.