Volkswagen India — steering rack warranty issues

Address:

Rajkot, Gujarat, 360001

Dear sir,

I have vento car purchased on 28th jan-16

Car driven km. 24500 apx.

Registered car number is - gj3hr5177

Car owner name - sandipbhai vallabhbhai sojitra

I am now really tired now to mail volkswagen service department regarding issues for my car, first when purchased was cheated from your sales team, and they gave me old model without tell us anything about new model launching, 10 days after purchased company launched new model and all after i have to compromise on it,

But now i have another issues from past two months, i was visited volkswagen service center in last week of july regarding noice issues in engine, they tell me its flywheel problem and will be in warranty but part not ready stock in company so wait for 15 day for it, after a too much calls they confirmed and put car after janmstmi festival, then i put my car on 21st august for that issues and complaint also about other noice problems in rough roads and also some body work, they give me time for 10-12 days, but they give me car after too much calls them regarding time period they give us on 7th september evening, but i checked next day problems not solved,

So i visited service center again on 11th sept morning 9.30am, they told this was some other problems will check and call you after check up, but not recieved call from them so was called on 5.30 to service care executives at that time they told its steering rank problem and not replaced by warranty, i argued him just driven 24500kms and also regular servicing in volkswagen care, also purchased warranty of next two years, why not replaced in warranty,

I have to said if 15-17 days after problems are same then what about volkswagen service center,
I purchased car for best after sales but very disturbed having problems after sales,

If just in one and half year i have to faced this problems then what meaning of warranty,

I am writing here for solution of this warranty issues and also improve your service department for bring too much days for srvice and all after not satisfied,

Thanks & regards,

Naimish sojitra,
Rajkot (Gujrat) india.

Ph no. [protected]

On behalf of they replied

Date :[protected]
Case no : ccr97399
Vehicle registration no : gj03hr5177
Name of the customer : mr. Naimish sojitra
Dealership name : m/s volkswagen rajkot
Dealership location : rajkot

Dear mr. Naimish sojitra,

Greetings from volkswagen passenger cars!

This is in reference to your service concern raised with volkswagen group sales india pvt. Ltd., we acknowledge the receipt of the same.

We wish to inform your kind self that your service concern is noted and we are advising customer relationship manager, arushi borshadiya from our dealer partner m/s volkswagen rajkot to attend to you within next 48 hours. Please be assured, your service concern will be resolved under our supervision.

In case, you wish to connect with our dealer partner m/s volkswagen rajkot, please feel free to contact customer relationship manager, arushi borshadiya at [protected] or on alternate number service manager, vipul kariya at [protected].

We appreciate your kind understanding and cooperation.

Assuring you our best services always.

But there is no response for solve just say no warranty

Dear sir / madam,

Thank you for your response.

Case no.: ccr97399
Vehicle registration no.: gj03hr5177
Name of the customer: mr. Naimish sojitra
Dealership name: m/s. Volkswagen rajkot
Dealership location: rajkot

With regards to above details, i would like to clarify you that we have not damaged the steering rake from our side. If you would have taken a close look on my car & the way i maintain my car, you must have concluded that i have taken good care of my car. So i am trying to say that i have never damaged my car's parts, be it steering rake or other parts.

Having said that, why should i bear the cost of replacing the steering rake? As a car owner, this types of problems should not be faced but it seems that i have made a mistake by opting for a volkswagen car.

I have not been received satisfactory & timely response from the rajkot dealer of valkswagen regarding this complaint. They are just replying by mail as per i faced with service advisor that i already know it, they repying after just 30 minutes ago of your 48 hours given timings by mail only, if they already have to reply as per service advisor said then why they take time of 48 hous for reply, its really very rediculus to say there is no responsible person in rajkot, i would like to solve this matter amicably, but please see that
Awaiting for the response in the matter.

You can also check beow rajkot service replying mail in highlights with all details, timings and dates, its look like just service advisor already told me which given in writing format

From:crm service via rediffmailpro.com to:[protected]@gmail.com
Cc:agmservice. [protected]@vw-automark.co.in,
[protected]@vw-automark.co.in,
[protected]@vw-automark.co.in,
Crhead. [protected]@vw-automark.co.in,
[protected]@vw-automark.co.in
Date:thu, sep 14, 2017 at 6:22 pmsubject:your volkswagen vento car bearing reg. No. Gj3hr5177signed-by:rediffmailpro. Comsecurity: standard encryption (Tls) learn more:important mainly because it was sent directly to you.

Dear sir,

Greetings from automark motors, rajkot!

This has a reference to your volkswagen vento car bearing reg. No. Gj3hr5177

With the reference to your concern regarding engine noise issue, flywheel & steering rank, we would like to inform you that we have replaced flywheel under warranty on 6/9/17.

In regards to steering rank we have examined your vehicle and found that steering gear damaged due to external impact therefore steering rank will not be covered under warranty.

If you would like to replace the steering rank then there will be an estimate of rs.11000/- (Without tax) and labour charge would be rs.1200/- (Without tax).

Kindly confirm if you would like to proceed as per above estimate so that we will place an order for the same.

We look forward to your early conformation.

Assuring you of our best services at all time.

Thanks and regards,

Arushi borshadiya

Automark motors pvt. Ltd.
Land phone[protected],

Mail on : [protected]@vw-automark.co.in

Regards,

Naimish sojitra
Volkswagen car owner

They said steering gear dameged due to external impact

How can we impact by hnd its only by driving

Help me i am tired with valkswagen now