Volkswagen India — The worst experience | |||
I contacted on 25.07.2016 @ 121 am on no [protected] and on 1.22 am, 1.23 am(3 times) 128 am, 1.36 am for help on [protected], but could ot gt any respons and was left stranded with family. I was required to take help of Police machinery to get out of the sitation and they boarded me and family in truck. I was required to leave my care Vento Highline AT. Nobody contacted me thereafter and I was required to get car repaired though private agency. you have withstood to your consumer satisfaction rating(3%). The alloy wheels(3) and 2 tires got damaged rain sensing wiper are not functioning and steering wheel makes noise Was this information helpful? | |||
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Volkswagen India customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I am surprised, how a corporate entity of worldwide presence can be shameless in posing itself to a fair by replying mail. your reply to my complaint dated 25/07/2016 s an attempt to cover up your failures in resolving issue.
It is because of your failure in service am required to bear a burnt. Three alloy wheels and two tires re victim.
Your sham less response that the query has been resolved. is utter falsehood and you have not taken proper feedback. It is because o[censored]nresponsive roadside assistance, have suffered great loss and was required to undergo mental harassment and financial loss.
VW should compensate the loss or else I will have to take appropriate step to resolve the issue at appropriate forum, to which you will be responsible.
It is because of your failure in service am required to bear a burnt. Three alloy wheels and two tires re victim.
Your sham less response that the query has been resolved. is utter falsehood and you have not taken proper feedback. It is because o[censored]nresponsive roadside assistance, have suffered great loss and was required to undergo mental harassment and financial loss.
VW should compensate the loss or else I will have to take appropriate step to resolve the issue at appropriate forum, to which you will be responsible.
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62%
Complaints
2189
Pending
0
Resolved
1320
+91 22 3313 7000 [Corp Office]
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
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Thank you for sharing feedback, we understand your query has been resolved.
We thank you for being our valuable customer. Assuring you our best services always.
Sincerely,
Volkswagen Customer Care
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in