[Resolved] Volkswagen India — Turbo had worn out within 1.9 years

Vivek Samidurai

from Chennai, Tamil Nadu

Address:	600094
Website:	www.customercarephonenumber.in/volkswagen-india-customer-care

I own a vw polo highline diesel 1.5 tdi, vehicle no : tn 10 ar 9499, the car was purchased on jan 2015, within 1.9 years, turbo is not working all of sudden @32000 km approx, the car was left in vw garage @ tvs sundaram chennai whites road for more than 1 month, no one have any clue how the turbo is worn out so early, they said its covered under warranty, replaced a new turbo, took for a road test, again there a noise & error,

Questions to vw
1. how reliable the vw products are?
2. do we have qualified engineer in india to troubleshoot?
3. who will cover my cab charges for commuting?
4. i wanted to escalate to the highest level in your company hierarchy regarding my issue, who will help me?

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Dec 20, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Nov 01, 2016

Updated by Vivek Samidurai My name is Vivek & contact number [protected] or [protected]

Verified Support

Nov 19, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Sincerely,

Volkswagen Customer Care

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in