[Resolved]  Volkswagen India — Undamaged parts replaced in Insurance claim

Address:

Krishna, Andhra Pradesh, 500010

My car met with an accident on Nov 11 2016, I dropped the car in Volkswagen service center in Vijayawada, Andhra Pradesh the same day. My car has a nil dip insurance. So, everything should be covered under insurance. But there was not cashless facility at this branch. On December 20 2016 my car was ready. I swiped my credit card to pay the bill and took the car. The total bill was approximately 3, 34, 000 rupees. Now the insurance guy says I'll be getting only 2, 61, 000 approximately. When I started to dig more into this to know why I had to pay so much from my pocket, then I came to know that people at Volkswagen service changed some parts which are not proven as damaged to the insurance company. Insurance guy asked them to produce test reports or physical reports to get them covered under insurance. But they instead told insurance guy that they informed me about the same and I asked them to proceed with replacement. Whereas they never told me anything like that. They have not coordinated or provided proper information to the surveyor to get everything under insurance claim and in result I had to end up paying approximately 70, 000 rupees. Which is insane even after having a nil dip insurance policy.

My car registration number is TS 08 ER 0003

I'm expecting a solution my problem ASAP.