[Resolved]  Volkswagen India — Vento highline dsg automatic

Address:

Chennai, Tamil Nadu, 600040

Hi,

Good day.

This is vijey from chennai, india. Once a fan for quality cars made by volkswagen but not anymore!

Thanks for taking your time to read this mail. I have been pushed to the extent that i had to write this mail to get some attention the poor quality and customer service maintained by volkswagen in india.

I have lived overseas and owned vw cars and used to love them for the quality and drive which was the reason for me to choose a vw car when i had to buy one in india but, i am only disgusted by the owner-ship experience i am facing in the first 7 months after buying one.

I purchased a vw vento highline dsg automatic on the 20th october 2016, took delivery of the car on the 29th october 2016, saturday at around 10:00 am, the car came with a box of chocolates that was leaky with ants in the box.

29th-october-2016
The very same day around 1 p. M. Decided to take my family on a drive. Within about 40 kms south-west of chennai the check engine light came on! Yes, on the first few hours of driving the car. Called the service guys and they told me to drive the car to the service station slowly, which i did only to realise that they were closing for the day and can have a look at it only on the following monday. After a long inspection, they found out the problem with a pressure converter and changed the part which solved the problem but the car still had some lag during acceleration compared to a friend who bought the same car a month after me. (The sales guy promised me some benefits on vw customer referral program but never delivered.)

The problems i have been facing on driving the first few months

1. All doors and hinges squeak even when they are closed.
2. A loud knocking noise in the front suspension even in the tiniest pot holes.
3. Music system never turns off at times even after removing the key from ignition key hole.
4. The disc brakes develop rust even when they are run every day.

31st – may – 2017
The car has done about 10, 000 kms on it and started developing a jitter in the first gear when it starts moving. I have seen this happening with manual cars that have done like 50-60k kms on them. After a brief inspection and 2 days later they informed me that the clutch needs to be replaced! (On a automatic car that has done just 10k kms on it!, unbelivebale!). The fuel door also stopped locking and was opening even if the car was locked!

After about one week of chasing the service adviser over phone he finally organised for the parts to be couriered and now says it will take them 4 working days to replace the clutch! (I remember toyota replaced the clutch plate for my friends innova in 3 hours when it broke down in bangalore and we didn’t have to cancel our plans)

I was supposed to drive down to mangalore with my family on the 2nd june for a week and had to cancel all my plans since the car developed this problem.

What makes me angry is i have purchased roadside assistance, extended warranty and what not but they haven’t even bothered to offer a courtesy vehicle nor has anyone from abra motors bothered to call and monitor if the problem is being handled. Looks like vw doesn’t care on the customer experience!

I am summarising the problems reported with dates below along with invoices, bills and details of the staffs attached along with this e-mail and hope to receive some light on the poor customer support maintained by vw.

Date problems resolution


29th october 2016 check engine light on engine pressure converter replaced on warranty

06th february 2017 1. General service done
2. Suspension noise service technician felt no such problem existed
3. Loud squeaking noise from the left glove box some electrical part behind the glove box was loose and was fixed
4. All doors and squeaking even when closed service technician felt no such problem existed

31st may 2017 1. Jittering in 1st gear car is in the service station atm, no courtesy vehicle provided nor any update on the status has been provided
2. Fuel door not locking lock replaced in warranty
3. Suspension noise not fixed
4. Doors squeaking all doors have been lubricated and the noise has reduced considerably


The car was sold to me by abra motors pvt ltd chennai
Address: no 80, southern avenue, state hwy112, mogappair, ambattur industrial estate, chennai, tamil nadu 600058

These were the staff who handled on behalf of abra motors.
Sales representative: alex, ph: +91 [protected]
Service advisor: anand, ph: +91 [protected]
Crm: m. Mahesh, ph: +91 [protected]
Front office manager: murali

Please note that i have also filed a consumer complaint with national consumer complaints under motor vehicles and with indian consumer complaints forum.


- capt. Vijeybalaji
+91 [protected]