[Resolved] Volkswagen India — vento (petrol) 1913 model servicing | |
I am aheart patient discharged from the military hospital on 27 sep 17. I had taken an appointment for servicing of my car at viduit motors, shivaji nagar, pune for 29 sep 17 after providing all details asked for like veh regn no, milage done (45000) etc. I had to arrange a driver to take the veh at the appointed time which i did. On reaching the service station in time, i was made to wait for 40 minutes on the pretext that the service advisor was yet to come. Finally when he arrived, he inspected te vehicle and requested me to wait in the office while he made ajob card. After a further wait of 15 minutes, he informs me that the oil filters are out of stock and that i should bring the car after 4/5 days. It has been a horrible experience wasting my time and surprises me no ends to learn that a basic spare like oil filter can go out of stock in a service station. The manager mr. Gaikwad promised me that he will call me and arrange to pick and drop the vehicle once the spares arrive. I am still waiting for his call!!! Col dk bhandarkar. Col. [protected]@gmail.com. [protected] Was this information helpful? | |
Nov 24, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Oct 21, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |
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