| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201010 |
Dear sir/mam
Today i visited my nearest service center "atrica automobiles" which is located at d-197, sector 63, noida.
Issue : i was getting warning light for coolant low level, i explained the issue and service adviser (Rahul) told me that there is issue with water pump which need to replaced and cost would be 16, 000/-, i said this is too much, are you sure this is the cost for replacement of waterpump he replied yes, i said ok go ahead.
After few hours i reached my office and did some investigation on waterpump replacement cost in india for walkswegan and other cars and i found generally the charges are lessthen 6000 as it is only the small motor pump which need to replaced.
Then arround 2:00 pm i received a call from valkswagen service advice stating there 5000/- more you have to pay because a small part is also to be replaced (I forgot the name of the part) so total cost would be[protected]
I shouted on him you charging over and i just found on internet that motor pump charges are less then 6000/- you charging 16, 000 for that, he said sir we are charging 4000 for labor for this part of replace ment then 2000 for coolant, but still it is 10,[protected] why 16, 000, now again you saying additional 5000 some other part, i start arguing and i said im going to consumer court and i will esclate this, then he said you dont worry i will make all the charges below 15000 only
But my question here is
1. Why these people are making fool to the customer
2. Why so much labour charges for this small replacement which will not take max 1 hour
3. Why he ready to minimize the cost? When i said, im going to esclate this
4. I'm very unhappy with atrica auto mobiles since they are making us fool every time when we go for the services. Our problem is there is only one service center we have and they are monopolizing us..
I would really want to understand why they are charging huge amount from the customer which are not technically aware about the part cost.
I need someone to take some action and update me with status of my complaint
Regards
Mahaveer sarswat
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