[Resolved]  Volkswagen India — VW Polo Clutch replaced twice in 18 months

Address:

Mumbai City, Maharashtra, 400706

Hello, I gifted my father brand new Polo Petrol Version in June 2014. Last year the clutch had to go for a brand new replacement. Now yesterday, again the car wont start for which my dad went to service centre who gave a call back this morning informing that the clutch plate is completely damaged. What exactly does this mean? Its only been a year since it was replaced. The service centre representative has informed that my dad doesn't know how to drive properly. My dad has been driving for more than 2 decades and myself over a decade. This is a very serious allegation against him. I being a mechanical engineer know the importance of clutch. I am pretty sure the quality of clutch used in the original place must be a low quality while the one changed last year must already be used or worn. A clutch getting damaged in one year is absolutely rubbish. What is the purpose of the clutch? It needs to be used in a city like Mumbai very often, because of heavy traffic. If the clutch doesn't solve its purpose then there is a serious flaw in the design and the quality. A clutch being replaced twice within 18 months since 2014, is a shame to the company and the customer. I believed in the Volkswagen brand imagining that my parents are safe and have a hassle free life in India. But after talking to my father about all this, I have started feeling that I have invested money at the wrong place. This is very dis-satisfying experience for my and my father. And honestly, such an issue was not expected from VW.
Kindly look into the matter.
The service centre where the car has undergone all services till now is in Nerul, Navi Mumbai, Maharashtra.
I want you to take immediate and proper investigation on why this issue of clutch happening so frequently.
My contact address is : [protected]@gmail.com