[Resolved] Volkswagen India — VW POLO Seat design, overall service with Vidyut motors Pune

Girish_46

from Noida, Uttar Pradesh

Address:	411009
Website:	www.consumercomplaints.in/new_complaint

We have POLO Petrol after 2 years o[censored]se, we have key observations on VW so called Global brand, very poor in customer service .

1) No customer intimacy by VW India to owner
2) Getting in POLO and come out of car is pain taking
3) The service quality of Vidyut motors is too poor, its show room, they have limited knowledge about vehicle service
4) Very immature staff at Vidyut Motors Pune
5) The dealer / VW Chakan plant / Customer care, , they attend the phone as per their convenience.
6) the Bajaja alliance insurance team is another weak link with VW

All in all, this is tinted VW company, global scandal company they have to learn many things if they wnat to make business in India

Regards

Girish

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Dec 27, 2016

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Nov 07, 2016

Updated by Girish_46 VW Mumbai Office shifted, our compliant letter returned as un delivered . Its too bad experience when it comes to service and aftr sales delivery function.

Verified Support

Nov 19, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Nov 26, 2016

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 07th Nov, 2016.

We have not received any response to our request dated 26th Nov, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care A
Volkswagen Passenger Cars India