[Resolved] Volkswagen India — Warranty coverage | |||||
PPS Motors(VW dealer) in Hyderabad has identified that two of my fuel injectors were bad and they need to be replaced. My vehicle is under warranty, but they do not want to cover it under warranty as I have done oil change outside once out of four services I had till now. I have done the oil change at another workshop once as I did not get an appointment at VW dealer. They are using that an excuse to escape the warranty coverage. Fuel injectors problem is very common with Vento's and it is very expensive item to replace. I have reviewed the service manual which does not say that I cannot do oil change outside. Was this information helpful? | |||||
Dec 13, 2016 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Nov 05, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Nov 12, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 31st Oct, 2016. We have not received any response to our request dated 05th Nov, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||||
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