[Resolved]  Volkswagen — vibrations and droning sound in polo gt tsi

Address:	Mumbai City, Maharashtra, 400027
Website:	Volkswagen.com

I, shabnam khan would like to bring to your notice that i have purchased a new volkswagen polo gt tsi bearing chassis no. Mexb18600jt124319 and engine number cbzk43828 from volkswagen downtown (Shaman cars pvt ltd) on 19th march, 2018. I have also purchased the extended warranty for the same.
Since the very beginning the car has been having troubles with the gearbox.
Every time the car picks up there is vibration that can be felt.
The worse is that in every gear and all the modes (D, s and manual as well) between 3000 to 3500 rpms there are a lot of vibrations and droning sound which feels as if two things are rubbing against each other that is actually very concerning but also irritating as i was told that the dsg is one of the smoothest gearboxes around and the tsi is a very silent engine as well.
Have also sent the car to the downtown workshop twice and had it kept there for 2-3 days but the outcome is zero.
Upon talking to the technician there i m told that he has driven another car of the same series and it displays these issues as well which he claims that after informing volkswagen germany he gets a reply that it is normal as it is also there on other cars.
So is it that the quality of volkswagen cars is sub-standard or a problem in multiple cars becomes the characteristics of that car???
I fail to understand whether this bland and casual reply to an issue faced by a customer means that there can never be any manufacturing defect from a manufacturer because other cars have the problem but just that nobody noticed or nobody thought its abnormal for a petrol automatic car from volkswagen to make such a noise.
Have heard the horror stories that people in the past have faced with the dq200 gearbox but i was told the issues have been resolved and i do not wish to face the same havoc for this brand new car.

This issue has been causing a lot of inconvenience and discomfort to me as it is the only car in my house and even inspite of the bad service reputation of volkswagen i went ahead with the car trusting volkswagens quality and technology but im disappointed and feel cheated.
Every other day i cannot keep sending the car and leaving there for no outcome at all.
Being an employee for jet airways, i will make sure that my company employees are informed about this concern and attitude of volkswagen and also ask them to refrain from buying any volkswagen cars.
I want an immediate solution and a replacement if the need so arises or else i am forced to take the legal route to resolve this issue.
Thanks.