[Resolved] Voltas — 1.4 ton split ac not locking to clamp and double the charge of normal charges for installation | |||
The ac was purchased from amazon and the team that came to install charged us double the rate of other providers for items used in installation, they did not even asked for our consent and made the bill of 4, 598 for installation however standard installation was free of cost for our purchase. This is absolutely cheat from voltas by making up money in the name of installation. We have complained to voltas about the same but they are not willing to do anything about it making it a issue of the instalaion team, whereas the bill is on voltas letterhead. Thus, a proper solution of the case will be a refund of rs.2000. Was this information helpful? | |||
Jun 25, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Apr 30, 2018 Voltas Customer Care's response Dear Customer(mdaga178), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support May 03, 2018 Voltas Customer Care's response Dear Customer(mdaga178), Thanks for sharing the requisite details with us. We'll get in touch shortly with an update on this concern. Regards, Voltas Online Team Verified Support May 05, 2018 Voltas Customer Care's response Dear Customer(mdaga178), We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Have a nice day. Regards, Voltas Online Team Verified Support May 21, 2018 Voltas Customer Care's response Dear Customer(mdaga178), We have re-escalated this case. We will connect with you and update you regarding the same. Regards, Voltas Online Team Verified Support May 25, 2018 Voltas Customer Care's response Dear Customer(mdaga178), We understand that our team got in touch with you regarding your concern and shared the requisite information in this regard via mail. Do let us know if you need assistance with anything else. Regards, Voltas Online Team | |||
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