Voltas — 1.5 ton split, cooling issue

Address:

Faridabad, Haryana

I am Sunil Oberoi staying at Faridabad. I have purchased a split AC (1.5 ton, 5 Star) on[protected] from Vijay Sales, Faridabad. I selected Voltas because of its goodwill. But from the very beginning we are facing cooling issues. Within One month of installation we have complain more than 6 times to Voltas customer care, for which the same service engineer visited & confirmed that gas is leaking. The other engineer came & refilled the gas but its again & again leaking & cooling is not there. The service engineers statements are contradicting to one another. They are not willing to check the product. Now the drain water is leaking in the room. And rather than checking the product, technicians are saying that room size is big for 1.5 ton ac. Our room size is 11' * 14'. But after doing lot of R&D, for this room size 1.5 ton is sufficient. Kindly look into the matter on urgent basis. And rather than any repair, I request you to Replace the product. Sunil Kumar Oberoi [protected]