[Resolved] Voltas — 1.5 Tonne Inverter AC | |||
I purchased a Voltas Inverter AC with the following details and registered it on the website. Name: Yoshowant Purohit Address: Flat 7B, Ooty Block, Hill County, Bachupally, Hyderabad Contact No: [protected] E-mail: [protected]@gmail.com Date of Purchase: 08/03/2016 Dealer Name: Shopclues Invoice No. : 87605033 Machine Serial No.: 4511752D14L000779 Since the installation in March 2016, I have been facing some problem or the other with the AC. This year during the service in Mar 2017, the technician said everything including the gas is fine and you can use it. It worked fine for some weeks and then on 11th May 2017, the AC stopped with A7 error. Upon registration of complaint, a technician visited on 13th to say that he is inefficient as this is an inverter AC. Next technician came on 16 and resolved the A7 issue but since then the AC has not been cooling. Despite several request to the technician, there has been no response till date. I regret the buying this AC which is supposed to be premium range AC from the company. Such a poor quality and service. I have put the same feedback on the company website also but here has been no response till date. This is disheartening for a customer. Was this information helpful? | |||
Jul 3, 2017 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support May 23, 2017 Voltas Customer Care's response Dear Yoshowant Purohit, Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com. Regards, Voltas Online Team | |||
2 Comments | |||
Comments
Complain no [protected] still not attented after several follow up .voltas techinician visited our premises twice and we paid 400 on their every visit
Still no proper resolation have been made . Kindly solve the matter on urgent basis my contract no [protected]
Still no proper resolation have been made . Kindly solve the matter on urgent basis my contract no [protected]
Voltas Customer Care's response, May 25, 2017
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Voltas Customer Care's response, Jun 2, 2017
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
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Voltas Online Team
We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.
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Voltas Online Team