[Resolved]  Voltas — Bad service quality.

Address:

Kamrup Metropolitan, Assam, 781034

Hi, i am a new customer of voltas. I bought an air conditioner of voltas (Voltas 245 dyi) from tata cliq on 7th of may 2017 and was delivered to me on 16th of may. I had several other options of air conditioners from different brands but i chose voltas because it claims to be india's one of the best ac manufacturing brands with good service quality. After the delivery of the product on 16th of may i called voltas customer service several times and requested for installation which is free because i bought it from tata cliq (Big mistake). After that i got a call from voltas' local service center and they confirmed my address to sent technicians. From then the technicians started giving excuses for not installing the ac which sounded pointless sometimes. The visits and excuses are as follows:
Visit no.1: the place is not ready for installation because "there is no electrical socket in front of the ac and give us a call after installing it" (Installed an electrical socket thereafter, bought all the required accessories for installation and called the technicians but nobody came so placed another installation request).
Visit no.2: the place is not ready for installation because "there is no ladder and rope to lift the outdoor unit and we will bring our ladder tomorrow". (But they saw the requirements in the first visit itself including the lifting of outdoor unit).
And after all of this when they were finally supposed to do the installation on 24th of may, i received a call from the local service center (By muktar) asking me if i've got the ladder ready (Where they claimed to have a ladder the day before). I got surprised and asked him are you giving all these excuses just because i'm eligible for free installation because your technicians were supposed to bring the ladder themselves. Then they said the technicians lied and we will have to borrow the ladder from the tent house which will cost you 800 rs.. Then i said no need to send the ladder because i could make a ladder in a much cheaper expense. Then muktar said ok we are sending the technicians as soon as possible. After waiting for several hours i called him back and this time he said the technicians were busy but they'll be arriving at any time. Again at around 5 p. M. I called him and this time he rudely said the technicians were on another site and will complete my installation even if its late at night and gave me their number. And finally at around 7pm i tried to call muktar and the technician but nobody answered. So i would request voltas to take some serious action about it as i am probably not the only customer facing this kind of issue and this cannot be the quality of service voltas claim to provide to its customers. Thank you.