[Resolved] Voltas — defect ac delivered, no proper response from voltas customer care.

Balla Ratna lavanya

from Hyderabad, Telangana

Address:

Door no 403, plot no 51&52, sri shiva sai nivas, Hyderabad., Hyderabad, Telangana, 500085

I bought voltas 1.5 ton invertor split AC on April 29th 2019 from Amazon India through EMI
After several requests voltas installation team installed the AC on May 1st 2019. And they charged 2780 rupees. Installation was done by normal people who are good at making holes to walls. They took money and left without providing any demonstration. But after they left I realized that AC is not cooling the room and it is a faulty AC.
Now I am puzzled about the investment.
To return the product again I need to pay for uninstallition. Loss of Money and time, also I will be charged extra amount from bank.

Amazon and Voltas need to take responsibility

Was this information helpful?

No (0)

Yes (0)

Jun 15, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Voltas Customer Care's response Dear Lavanya,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 15, 2019

Voltas Customer Care's response Dear Lavanya,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Mar 18, 2021

Updated by Balla Ratna lavanya Thank you

Mar 18, 2021

Updated by Balla Ratna lavanya Thank you so much for the quick response