[Resolved] Voltas — defective piece

Jyothindra

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500050

I bought new voltas split a/c on 13th may 2018 from flipkart. Since there weee many negative reviews on jeevas installation service which the flipkart is providing, i got installation dine by voltas technicians directly.
After installation done the a/c worked for one hour and then stopped.
I called voltas cust care and raised the ticket. The voltas technicians attended and said that the mother board id defective and suggested for replacement of complete piece.

When i called flipkart they simply said they cannot do any thing because i got installation from voltas. When i called voltas cust care they said that they cannot help and i have to deal it by myself with dealer.
Do u ppl undersatant that i paid 30, 000 for ac and i received a defective piece.
Flipkart fraudsters what is the meanong of flipkart assured products.
Voltas product and company cannot do any thing? Didnt use ac even for a single day
Installation took 3 hrs and it didnt even work for an hour.

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Jul 26, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 22, 2018

Voltas Customer Care's response Dear Jyothindra,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 30, 2018

Voltas Customer Care's response Dear Jyothindra,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

Jun 01, 2018

Updated by Jyothindra Voltas ...thanks that you resolved my issue.

Verified Support

Jun 01, 2018

Voltas Customer Care's response Dear Jyothindra,

Thanks for acknowledging us. For further assistance please get back to us.

Regards,
Voltas Online Team

Jun 03, 2018

Updated by Jyothindra I am raising this issue again as the voltas a/c has again stopped working.
I raised compaint Request No [protected], which was resolved on 14th may as they have placed new pcb board.
The a/c worked for few days and stopped working again.i have reopened the above raised ticket.
This time i dont want any part to be repaired or replaced but instead need replacement of the entire product with new one( defect free) or refund.The air conditioner is just one month old and now i am not willing for any other repair .

Verified Support

Jun 06, 2018

Voltas Customer Care's response Dear Jyothindra,

We have re-escalated this case. We will connect with you and update you regarding the same.

Regards,
Voltas Online Team

Verified Support

Jun 16, 2018

Voltas Customer Care's response Dear Jyothindra,

Kindly share your contact number with us.

Regards,
Voltas Online Team

Verified Support

Jun 25, 2018

Voltas Customer Care's response Dear Jyothindra,

We hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
Voltas Online Team