Verified Support
May 11, 2019
Voltas Customer Care's response Dear Customer(ssarojkumar007),
We are sorry for the experience you had. Please write to us about your problem with your latest complaint number and mobile no. at
voltas.[protected]@
gmail.com and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
May 13, 2019
Updated by ssarojkumar007 Dear sir
I already mention my complain Number [protected] dtd- 31.03.2019. Still my problem was not solved. Also there is no cooperation from
voltas. I repeatedly call
voltas person as the number given by
voltas. But still they not lifted my phone. I m really disappointing with this type of service. I m mentally and physically harassed by
voltas.
May 14, 2019
Updated by ssarojkumar007 MATTER MOST URGENT.
KINDLY REPAIR MY AC WITHIN 2 DAY OR REPLACE MY AC OR REFUND MY MONEY AT THE EARLIEST SO THAT I AM GOING TO BY
HITACHI AC. IT IS CLEAR FROM YOUR SERVICE AND ALL THAT OTHER BRAND IS FAR BETTER THAN
VOLTAS AC.
May 15, 2019
Updated by ssarojkumar007 Reminder
Verified Support
May 15, 2019
Voltas Customer Care's response Dear Customer(ssarojkumar007),
We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your contact details so that we can assist you with your concern.
Regards,
Voltas Online Team
May 15, 2019
Updated by ssarojkumar007 Sir
Still there is no response from
voltas side. They area manager also not respond my call. Mobile no o[censored]r area manager is [protected]. Today is 15.05.2019 and i register my complain on 31.03.2019. It is 1 and half months past but still my problem is not resolved yet. My mobile no is [protected]. I live in visakhapatnam steel plant township. Please take this matter most urgent. I suffer this summer without AC.
May 16, 2019
Updated by ssarojkumar007 REMINDER
May 17, 2019
Updated by ssarojkumar007 Reminder
May 17, 2019
Updated by ssarojkumar007 sir now it is 16.05.2019. AC complain date is 30.03.2019. It is 1 and 1/2 month passed but still my ac issue is not solved. Matter is most urgent. Kindly replace my ac as till there is no solution in repairing from
voltas side. My complain number is [protected].
May 17, 2019
Updated by ssarojkumar007 sir now it is 17.05.2019. AC complain date is 30.03.2019. It is 1 and 1/2 month passed but still my ac issue is not solved. Matter is most urgent. Kindly replace my ac as till there is no solution in repairing from
voltas side. My complain number is [protected].
May 18, 2019
Updated by ssarojkumar007 reminder
May 19, 2019
Updated by ssarojkumar007 Dear sir
Thanks for your support. Today Volta's technician visit and replace outdoor PCB in the morning. But after replacing, Problem not resolved and still AC cooling is not work and outdoor fan is not work and E 1 error is appear.
Voltas technician informed that there is some other issue and not the outdoor PCB. My original PCB is changed without any fault. This implies that the technician is not checked properly and assume that the outdoor PCB is defective due to this my original outdoor PCB unit is changed. Today technician informed that they will come at the evening and repair the AC. But after calling them several times, they told that without big ladder they are not working. I call your Visakhapatnam incharge who looks this matter Mr.
Krishna over phone and he told that without ladder they are not solve my issue. (I have the call recorded).
I register my complain on 30.03.2019 and today is 19.05.2019 which is more than 1 and half months past. I suffering this summer without AC due to
Voltas bad service.
My question is that whether it is written in the warranty terms and condition that the Ladder should be provided by the Customer for any repairing the AC. There is a fault from
Voltas side and due to this customer is suffering and there is fault form
Voltas technician due to this customer is suffered.
My suggestion is that kindly mention in the terms and condition of warranty/guarantee documents that the Ladder should be provided the customer or provided by the service centre so that in future Customer should not cheated by the
Voltas service centre.
Kindly look into this matter and for your information my AC still not working and still E-1 error is showing. I hope
voltas co-operate with the customer for better service in future. But for me in future i go for other Brand except
Voltas due to this bad service from
Voltas.
Now
Voltas technician raise new problem regarding the Ladder. I hope
Voltas solve my issue without suffering me any more.
Thanks and regards
Saroj kumar dey
Complain Number- [protected]
Verified Support
May 20, 2019
Voltas Customer Care's response Dear Customer(ssarojkumar007),
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at
voltas.[protected]@
gmail.com.
Regards,
Voltas Online Team
May 20, 2019
Updated by ssarojkumar007 Kindly see my above reply.
On 19.05.2019 (Morning) Volta's technician visit and replace outdoor PCB in the morning. But after replacing, Problem not resolved and still AC cooling is not work and outdoor fan is not work and E 1 error is appear.
Voltas technician informed that there is some other issue and not the outdoor PCB. My original PCB is changed without any fault. This implies that the technician is not checked properly and assume that the outdoor PCB is defective due to this my original outdoor PCB unit is changed. On 19.05.2019 (Morning) technician informed that they will again come at the evening and repair the AC. But after calling them several times, they told that without big ladder they are not working. I call your Visakhapatnam incharge who looks this matter Mr.
Krishna over phone and he told that without ladder they are not solve my issue. (I have the call recorded).
Issue is still pending. Kindly look into this matter and for your information my AC still not working and still E-1 error is showing.
Post your Comment