[Resolved] Voltas — fraudulent installation process | |||
I bought a voltas 3star 1.5 ton split ac this month through amazon website. My registered mobile number is [protected]. The installation charges and the process were really poor. Initially i got a call from voltas for installation and i was told an amount of rs.1500. Then, when i called voltas customer care, first they told that the installation is free, afterwards they told an amount of rs.500. I called the customer care around 10 times and it took 3 days to confirm the amount. What do you people think of your customers? Don't we have any other work other than bargaining with you? More over, for some of my friends who purchased voltas ac, the installation was done free of cost. But i was charged rs.600 and i wasn't given any receipt for that. I want the amount to be refunded. Voltas should drop gaining money through these sort of fraudulent action. I have attached the service report filled by the technician. No receipt/gst bill was given for the installation amount. Was this information helpful? | |||
Jun 7, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support May 07, 2018 Voltas Customer Care's response Dear Customer(Vengat18), Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com. Regards, Voltas Online Team Verified Support Jun 30, 2018 Voltas Customer Care's response Dear Customer(Vengat18), We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Have a nice day. Regards, Voltas Online Team | |||
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
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Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team