[Resolved]  Voltas — Heavy Leakage of water from the vents of 2 ton split Voltas AC

Address:	Mumbai City, Maharashtra, 400025
Website:	Consumer Complaints

I had purchased a Voltas 2 ton split AC online from ‘Flipkart’ on 24.06.2017. This was installed by a Voltas Technician on 30.06.2017 and the installation charges amounting to Rs 2250/-were paid since it was purchased from ‘Flipkart’. As heavy leakage of water was observed from the vents, a complaint was registered on the 24x7 Voltas Helpline on 04.07.2017 bearing no. [protected]. A Voltas Technician made a visit on 06.07.2017 and after checking up of the drainage pipe said that water from the AC is not getting drained out speedily and is consequently flowing through the vents. He was of the view that the AC would require to be re-installed. On enquiry by me as to how does one proceed for re-installation, he stated that for re-installation I would require to register a fresh complaint. I also got a message on my mobile that the request number [protected] is ‘resolved’.
Thereafter, I made a request on the Helpline bearing number [protected] on 08.07.2017 and after explaining the problem in detail requested for a technician who could re-install the AC so that the water could be properly and effectively drained. However, I got a call from a Technician and when I explained the drainage problem to him; he said that I would get a call from his agency. No visit has taken place after that.
Had the AC been properly installed after checking the drainage, perhaps I would not have faced this problem. I am unable to use the AC because of the All I want is a knowledgeable Technician to be assigned this work who will be able to identify the root cause of the water leakage problem and resolve the same.
May I request a favourable response from 'Voltas'?