[Resolved]  Voltas — I am complaining about the voltas split ac

Address:Gurgaon, Haryana, 122003

I bought split ac of voltas model no. 183szs3 (3 star) 1.5t on[protected] from vijay sales, sector 29 gurugram.
The guy named ajay kumar was sent by voltas from r. R aircon for installation. Then after around 15 days from installation, we switched on the ac but it wasnt working and we registered complaint [protected] then technician came to check and figured out that the gas has leaked. Then after repeated calls from our side finally one technician was sent and refilled the gas. The next day a whistling sound started coming from the unit. Then again we called the company.. Our call was then handled by asm of voltas gurugram nmr radheshyam.. After repeated calls around 4 technicians came in the span of around 10 days all filing there reports as pending and were unable to rectify the issue. Finally one technician came and rectified the issue on 18th april, 2019 and then we went out if station. Now we came yesterday and it is still the same sound coming from the unit. Is it what that happens when you buy voltas ac?
I have all the records and messages from voltas. I want this ac to be changed as it has already been opened for atleast 10-12 times since last 2 months or else i have no option than to seek legal route.
I took leave from my office for only this ac and this has become a nuisance now.
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Jun 11, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 03, 2019
Voltas Customer Care's response
Dear Anuroop,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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