[Resolved]  Voltas — immediate replacement of air conditioner

Address:

Kolkata, West Bengal, 700040

This is to inform you that i dipankar dasgupta bought a voltas ac model no: eu 123v mzm (R-410a) serial no:4552226a17lc00455 from reliance digital store of bansdroni centre of kolkata on 9th may 2018. After the installation of the ac on 11th of may the ac only ran for 1 day and after that it stopped working. I called the reliance digital customer care and after much harrasement they send the same technician whom they send it while installation. They came and only filled my up the gas and went away. The ac stopped functioning again from that midnight. The next day i again registered a complaint and again after much harrasement they send two people to check and they checked and found no leakage and went away but they said that the ac is not functioning and they do not know why. Then i registered a complaint to voltas and they send me some people to investigate and after coming they said that the machine is not performing at all and it needs to be replaced by reliance digital only and only reliance digital people are responsible for everything. They also said that the installation is also not at all done properly by reliance digital people. Reliance digital people have continuously harassed us and are providing no support at all. So i urgently request you to take immediate action and replace the machine as soon as possible. My voltas ac registration no - [protected]. Following are the attachments-
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— forwarded message —
From: mimiz here
Date: thu 31 may, 2018, 10:24 pm
Subject: immediate action
To:

This is to inform you that i dipankar dasgupta bought a voltas ac model no: eu 123v mzm (R-410a) serial no:4552226a17lc00455 from reliance digital store of bansdroni centre of kolkata on 9th may 2018. After the installation of the ac on 11th of may the ac only ran for 1 day and after that it stopped working. I called the reliance digital customer care and after much harrasement they send the same technician whom they send it while installation. They came and only filled my up the gas and went away. The ac stopped functioning again from that midnight. The next day i again registered a complaint and again after much harrasement they send two people to check and they checked and found no leakage and went away but they said that the ac is not functioning and they do not know why. Then i registered a complaint to voltas and they send me some people to investigate and after coming they said that the machine is not performing at all and it needs to be replaced by reliance digital only and only reliance digital people are responsible for everything. They also said that the installation is also not at all done properly by reliance digital people. Reliance digital people have continuously harassed us and are providing no support at all. So i urgently request you to take immediate action and replace the machine as soon as possible. My voltas ac registration no - [protected].