[Resolved]  Voltas — installation of 3 x 5* split acs - purchased from reliance digital, genesis mall, bhiwadi, distt alwar, rajasthan

Address:301019

I purchased 3 x 5* voltas split acs worth rs 1, 26, 269/- from, reliance digital, genesis mall, alwar bypass road, on 09 feb 2019.

All kinds of assurances and kindness shown by sales team of reliance digital, before the purchase but have not provided any assistance whatsoever, for its installation, even when i visited their showroom in person on 13 feb 2019.

Team of installation arrived on 12 feb 2019 and after discarding all possible options for placement of out door units, picked the most convenient & costly one and gave me the estimate of rs 23010/-!!! By their head, mr brijesh sharma ([protected])

Can someone from voltas or reliance digital intervene to save us from such fleecing???

Can someone responsible enough visit the site and see for himself as to how other flat owners have put their acs??? (I am one of the last occupants of well known society of ashiana utasav in bhiwadi!!!)

Installation charges are itself equal to the cost of another new ac!!!

Please look into the matter and save our souls from likely unethical and greedy practices

Warm regards
Major general ajay ohri, sm (Retd)
[protected]
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Apr 11, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2019
Voltas Customer Care's response
Dear Ajay,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Mar 11, 2019
Voltas Customer Care's response
Dear Ajay,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Comments

Dear Valued Customer,  

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,  
Reliance Digital
I have two showrooms in Ahmednagar, Maharashtra ..i worked from last 15 years in refrigeration sector... I 100 times called to sales team for order and open vendour code.. But they guys pure unmatured they not respond... And cut the calls... I doubt this company work with Tata group
Voltas Customer Care's response, Feb 22, 2019
Verified Support
Dear Shubham,

Thanks for reaching out to us. We request you to share your detailed concern along with your contact details at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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