[Resolved] Voltas — issues of n new ac

Srinivasan Manoharan

from Chennai, Tamil Nadu

Address:

#559, Vivekananda st, Gandhinagar, 632006

Please be informed that i bought the new volta’s 1.0 ton inverter ac through amazon. It got delivered on 11th apr 2019. Details below.
Details:

Name: karthik
Registered mail i’d: [protected]@yahoo.com
Registered mobile: [protected]
Order date:05-apr-2019
Order #:[protected]

But before delivery itself it was mentioned as damaged in amazon. Even then it was delivered. Also volta’s service technician given the proof of damage. Please replace and looking for compensation.

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Jun 16, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

May 12, 2019

Updated by Srinivasan Manoharan Actually we requested for the replace or return but some how the seller cheated us. By telling so many lies. I believe the seller knows that the AC is damaged well in advance but still they delivered just to cheat customer.

May 12, 2019

Updated by Srinivasan Manoharan The pack is damaged remote and manual missed. But even then we are forced to install as we were denied the replacement or return. We struggled a lot. Now after installation the AC didn’t work as it gave E6 error. But the technician cheated us that the error cannot be fixed until we got Remote just to grab ₹2000 installation charge. When we googled it was other issue. So again we raised complaint. They visited and told now it is sensor issue. But when they checked censor it was good. So this time they said it was wiring issue. So came again and checked it on 11th May 2019. Now they are telling that it should be board issue. So the story keeps going. It already more than month. Struggling lot. So we request you to replace the AC with other new working one. Also we need compensation for the things happening...

May 13, 2019

Updated by Srinivasan Manoharan It’s already 2 days now there is no update from service centre. May I know the status on the replacement and compensation???

Verified Support

May 14, 2019

Voltas Customer Care's response Dear Karthik,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

May 16, 2019

Updated by Srinivasan Manoharan As on 16 May 2019, Voltas waiting for the board. As I already mentioned even after more than a month after we delivered the damaged and remote missing AC, it’s not in working condition. Though we have all solid proofs that the whole issue is with seller, we are struggling with the damaged one. Already the summer itself getting over now. Request you to replace with the new working AC soon. Also I need confirmed compensation for the problem we are facing from the day 1.

Verified Support

Jul 05, 2019

Voltas Customer Care's response Dear Karthik,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team