Voltas — it was my first and last worst decision of choosing voltas

Address:

Greens Florist, 12E, Taimoor Nagar, New Friends Colony, New Delhi 110025, New Delhi, Delhi, 110025

Reminder 1!

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 04-may-2019, at 12:48 am, greens florist india wrote:

I’m afraid that how sincere voltas is with respect to their users. It’s been week passed but result is zero.

Should we stop chasing you.

Please advise.

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 30-apr-2019, at 8:50 pm, greens florist india wrote:

Dear mr. Ashok,

We’re loosing our patience because there will no use of such conditioner where we’re facing a huge loss because of it.

We request you to either rectify the concern by tomorrow or else please collect the unit so that we can install some other brand to avoid our loss.

Thank you!

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 27-apr-2019, at 11:57 am, a yadav/upbg/del wrote:

Dear team,
To resolve the issue once for all, we have decided to replace the required coil. The same has been ordered by our center and we will keep you updated about the expected date of arrival of part.

Meanwhile we request you to kindly bear with us.

Warm regards,

Ashok yadav
Branch service manager - delhi - upbg
Voltas limited
A-43 | 1st floor | mohan co-operative industrial estate
Mathura road | new delhi - 110044
Tel +[protected] | mobile +91-[protected]
Cin l29308mh1954plc009371
[protected]@voltas.com | https://voltasservice.com
Voltas customer care no: [protected]

On sat, apr 27, 2019 at 11:54 am greens florist india wrote:
Dear mr. Ashok,

Greetings for the day!

Yesterday your engineer has visited and as per him air conditioner cooling coil leaked. We’re complaining regarding non cooling concern since this unit was installed, being a reputed brand how your team has installed a defective unit when they were aware of same.

Can you ask them to fix this at earliest as we’re facing a great loss on daily just because of air conditioner. Appreciated if you can ask your team to replace the whole unit because we’re the facing the issue from day one.

We request you to share the timeline by when this will be fixed.

Regards,
Greens florist
+91-[protected]
+91-[protected]
+[protected]
www.greens-florist.com
www.greensflorist.in
www.thegreensflorist.com
www.tgfi.ccavenue.com
www.payumoney.com/store/buy/greenflorist
https://www.facebook.com/pages/Greens-Florist/[protected]
Twitter handle @greensflorist
Cid:image001. [protected]@01d274c9.422ba210

On 26-apr-2019, at 12:24 pm, greens florist wrote:

Dear mr. Ashok,

Half of the day passed but no one turned up yet.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+91-[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

From: a yadav/upbg/del [mailto:[protected]@voltas.com]
Sent: thursday, april 25, 2019 10:43 pm
To: greens florist india
Cc: ravi sethi/upbg/del; kapish sharma/upbg/del; service support delhi/upbg/del
Subject: re: acknowledgement of mail - greens florist

Dear team

We will send our team tomorrow for sure.

Best regards

Ashok yadav

M-[protected]

Sent from my iphone

On 25-apr-2019, at 8:42 pm, greens florist india wrote:

Dear mr. Ashok,

After your assurances, till now no technician has visited to rectify the concern.

Your earliest action will be highly appreciated.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

On 25-apr-2019, at 2:07 pm, greens florist india wrote:

Dear mr. Ashok,

Thank you for your positive response.

Your earliest action will be appreciated as we’re baring the loss of flowers on daily basis because of non cooling.

Please ask your advisors to fix the issue for permanent basis or else ask them to collect the unit.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

On 25-apr-2019, at 12:51 pm, a yadav/upbg/del wrote:

Dear team,

As per trailing mail where in you have confirms not to pay to us. Now we will not argue on this matter further.

We as company of customer delight, will get the issue resolved for your ac once for all and get it resolved once.

We hope the same is in line.

We will arranging our team to get the issue addressed and resolve.

Warm regards,

Ashok yadav

Branch service manager - delhi - upbg

Voltas limited

A-43 | 1st floor | mohan co-operative industrial estate

Mathura road | new delhi - 110044
Tel +[protected] | mobile +91-[protected]
Cin l29308mh1954plc009371
[protected]@voltas.com | https://voltasservice.com
Voltas customer care no: [protected]

On thu, apr 25, 2019 at 12:30 pm greens florist india wrote:

Dear mr. Ravi,

As mentioned in trail mail we’ll not pay a single penny because this issue is not resolved since unit was installed. That’s what we requested you to check the previous complaints logged by us.

Trust us choosing voltas was a worst decision because we’ve spent 40k for dabba which not even worked for 40 days since it is installed.

Please advise if you can rectify the concern for permanent or else we’ve to find a legal way. Now this is going top of the head and stop writing stereotype emails if you can’t resolve the concern.

Thank you!

Regards,

Greens florist
+91-[protected]
+91-[protected]

+[protected]

www.greens-florist.com

www.greensflorist.in

www.thegreensflorist.com

www.tgfi.ccavenue.com

www.payumoney.com/store/buy/greenflorist

https://www.facebook.com/pages/Greens-Florist/[protected]

Twitter handle @greensflorist

Cid:image001. [protected]@01d274c9.422ba210

On 25-apr-2019, at 11:52 am, ravi sethi/upbg/del wrote:

Dear greens florist

We have already informed you about the charges. We can not entertain your case until you agree to pay previous charges.

Getting the work done and then not paying charges in not an appreciated act.

We take full responsibility of the voltas ac as per the warranty terms and conditions.

Would request you to confirm about the previous pending payment to resolve the issue at the earliest without further delay.

Regards

Ravi sethi

Asm-voltas

Delhi branch

[protected]

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* — *
Disclaimer : the information contained in this e-mail (Including any attachments) is privileged and confidential. If you have received it by mistake please notify the sender by return e-mail and permanently delete this e-mail and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. Voltas ltd. (Including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. Voltas ltd. (Or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interference.

* — *
Disclaimer : the information contained in this e-mail (Including any attachments) is privileged and confidential. If you have received it by mistake please notify the sender by return e-mail and permanently delete this e-mail and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. Voltas ltd. (Including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. Voltas ltd. (Or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interference.