Voltas — mismatch of inner and outer unit of 5star rating air conditioner

Address:

Mumbai City, Maharashtra

Dear Sir/Madam I purchased a 1.5 Ton unit 185 EY (R) Sl No. 4551689A14C006636 from Kings Electronics Pvt Ltd at Centre Point Sector 6, Shop No. 4 Near Palm Beach Junction, Nerul (W) on 07 May 2014 vide Challan No. 3D/244/13/14. The same equipment is purchased by my friend the same day from the same dealer. (Two equipment purchased) The first servicing of the equipment was done on 03/03/15 vide Service Report Sl No. 33500. The second servicing of the equipment was done on 17/04/15 on complaint of no cooling vide Service Report Sl No. [protected] and the representative of Voltas Mr. Babloo (Mob No. [protected]) informed that there is a gas leakage which require to be fixed. Since the equipment was on warranty period the very next day the problem was fixed by adding gas in the outer unit on 18/04/15. To my surprise after a month the unit again gave the same problem "No cooling". Since, I had the mobile number of Mr. Babloo who came twice for the servicing, he was asked to come for rectification of the fault. Mr Babloo visited on 12 Jun 2015 and informed that the equipment is not correctly supplied since five star ac is supplied with internal copper parts and I have all aluminium in my outer unit. He made an estimate of INR 5800/- if the equipment is fixed by him in person and INR 6500/- if it is to be fixed through the company. A complaint o[censored]n-serviceability of the equipment is lodged with voltas vide request No. [protected] dated 13 Jun 2015. The matter is discussed with Mr. Harish (Mob No. [protected]) informing him that the warranty period is expired by one month. However, the same guy (Mr. Babloo) rang me up after two days and said the complaint has come to him and he will charge 400/- for visiting my home and never turned up. I did not get any response from the maintenance side for another 14 days, when I received an SMS on my registered (Mob No. [protected]) stating that the request is cancelled stating the reason that Estimate Not Approved. I am working with Tata Memorial Hospital, Parel. The airconditioning system is managed by Voltas in this hospital. I called one of the technician of voltas who works in this hospital at my home to check the present snag in the equipment. On the technicians visit I was informed that the inner unit is mismatched with the outer unit, the outer unit is not as supplied with 5 star rating equipment and the inner unit is a five star since the outer unit is supplied with copper parts being a five star rated ac. The technician informed to change the condenser and other fittings to copper and will cost me at my expense. It is requested to the team voltas to kindly look into the matter as early as possible to ascertain whether the fault is in the equipment or authenticity of the star rating. Also, it is requested to send a qualified and experienced representative for the assessment of the equipment. I anticipate an easy and timely support services at your end. Regards