Voltas — No Techinician Visit post promises

Address:

Mumbai City, Maharashtra

From: Fernandes, Alwin Sent: 21/05/2015 09:57 To: 'Vcare /UPBG/DEL' Cc: '[protected]@voltas.com' Subject: RE: [protected] Hi Voltas, Not sure if you guys are reading email and again there has been no technician visit inspite of getting a assurance from VOLTAS Regards, Alwin Fernandes Manager - Customer Services Tata AIG General Insurance Co. Ltd. Infinity IT Park, Mumbai Tel: +[protected] extn 9523 Mobile: +91 [protected] alwin.[protected]@tata-aig.com People, Performance & Passion From: Fernandes, Alwin Sent: 20/05/2015 12:38 To: 'Vcare /UPBG/DEL' Cc: '[protected]@voltas.com' Subject: RE: [protected] Hi Voltas, Its 1230 now and no one has turned up and can’t keep waiting at home for technician. This is really pathetic service and on top of that there is no revert from your end. Regards, Alwin Fernandes Manager - Customer Services Tata AIG General Insurance Co. Ltd. Infinity IT Park, Mumbai Tel: +[protected] extn 9523 Mobile: +91 [protected] alwin.[protected]@tata-aig.com People, Performance & Passion From: Fernandes, Alwin Sent: 19/05/2015 18:07 To: 'Vcare /UPBG/DEL' Subject: RE: [protected] Hi Voltas, No one has turned up yet to check the AC and not sure why is the service not being provided Regards, Alwin Fernandes Manager - Customer Services Tata AIG General Insurance Co. Ltd. Infinity IT Park, Mumbai Tel: +[protected] extn 9523 Mobile: +91 [protected] alwin.[protected]@tata-aig.com People, Performance & Passion From: Fernandes, Alwin Sent: 19/05/2015 14:06 To: 'Vcare /UPBG/DEL' Subject: RE: [protected] Dear Customer Service, I spoke to the ASM and he in turn directed me towards another ASM... Please help me in sending a technician home for repairing my AC. I really don’t want to be bothered with making multiple calls [protected] – Jaykumar Regards, Alwin Fernandes Manager - Customer Services Tata AIG General Insurance Co. Ltd. Infinity IT Park, Mumbai Tel: +[protected] extn 9523 Mobile: +91 [protected] alwin.[protected]@tata-aig.com People, Performance & Passion From: Vcare /UPBG/DEL [mailto:[protected]@voltas.com] Sent: 19/05/2015 10:19 To: Fernandes, Alwin Subject: Re: [protected] Dear Sir/Madam, We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Mumbai branch Service Head to take immediate action and resolve the issue. Please find here the contact details of ASM Akash Salve [protected] For further information, please feel free to contact us. Best Regards, Shivaputrappa.Patil Customer Care:[protected] /[protected]. SMS to 56677. Email: [protected]@voltas.com On Mon, May 18, 2015 at 9:16 AM, Fernandes, Alwin wrote: Hi Voltas, I have made a request to get the Windown AC 1 ton to be checked as its not cooling. No one has turned up yet and would like someone technician to come and fix the AC issue. Its high summer and cant do without AC. Regards, Alwin Fernandes Manager - Customer Services Tata AIG General Insurance Co. Ltd. Infinity IT Park, Mumbai Tel: +[protected] extn 9523 Mobile: +91 [protected] alwin.[protected]@tata-aig.com People, Performance & Passion ________________________________________ From: Alwin [mailto:[protected]@yahoo.com] Sent: Monday, January 19, 2015 8:30 PM To: [protected]@voltas.com; Fernandes, Alwin Subject: Please do something about my ac