[Resolved]  Voltas — Non compliance of ac free services

Address:

147001

Voltas Company is making fool to their innocent consumers in the name of two free services of air conditioner in one year. I had brought a voltas split ac via snapdeal in Nov. 2014.Due to winter season at that time therefore it was requested in April 2015 to voltas customer care to install it and their personal install it in April 2015. I did not avail the first free service that was due after summer season in a view to avail the second free service before next summer. On 13 April 2016 I made a request to voltas call centre for servicing of my ac. They sent their service personal on the same day. But I felt surprise when service person of voltas said to me that it is now out of warrantee. I find mysel[censored]nable to understand how can I avail the two free service offered by company. After purchase in November 2014 there were two options for me to install it either in winter or before summer season 2015.I had choose the second one as there was no purpose to install it in winter. Now I wanted to avail the second free service before summer season 2016 as Ac was installed in April 2015.But all persons ie customer care person, service person etc are giving excuse of out of warrantee. It gives me a feel of cheating by company.