[Resolved] Voltas — Not getting free service

[Resolved] Voltas — Not getting free service

I It's mee - Simi Thakur

Hi, I have purchased Voltas window AC on 4th June2019. My second free service was due for which I tried contacting customer service and sent email as well however unable to connect with Voltas .Now today I called customer service and they told me that I have to pay for the service as 1 year has been passed on 4 June 2020..it's not my fault...during lockdown I tried to contact but it was Voltas who was not available.i should not be charged even single penny..it's not matter of 500 or 600 it's about the right of consumer Was this information helpful? No (0) Yes (0)
Aug 11, 2021 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 29, 2020 Voltas Customer Care's response Dear Simi, We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at voltas.[protected]@gmail.com so that we can assist you further Regards, Voltas Online Team Verified Support Jul 09, 2020 Voltas Customer Care's response Dear Simi, We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Regards, Voltas Online Team
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Comments

Shobhit Shekhar

I have the Voltas 1.5 ton 3-star inverter split ac which has been malfunctioning for quite some time. It shows various error codes like H3, U5 etc. Authorized service providers have been unable to correct this problem. The AC is still in its service warranty period. It was purchased from Reliance Digital, Rourkela.

Such kind of ineptitude is not expected from a well-established company like Voltas. They are not responsive at all. If they are unable to repair the malfunctioning parts, they should promptly provide replacements.

I have attached a photograph for reference.

Voltas Customer Care's response, Jun 29, 2020

Verified Support

Dear Shobhit,

We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at voltas.socialmedia@gmail.com so that we can assist you further

Regards,
Voltas Online Team

Voltas Customer Care's response, Jul 9, 2020

Verified Support

Dear Shobhit,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team