[Resolved] Voltas — not providing service/bad service

Aditya9525

from Munger, Bihar

Address:

Siwan, Bihar, 841226

I'm using a voltas 1.5 ton split aic conditioner which i have purchased from snapdeal.com approx 5 months ago.
The product needs to be serviced as soon as possible, bucause water is draining out from the front side of the machine.

I have called voltas 24x7 toll free for exactly 4 time within 10 days, each and every time they are giving me a request/complaint number and says that the technician will visit your place within 24 hours. They even provided me the contact number of the technician but its in switch off, ([protected]) now its over 10 days and still waiting for the technician to get the product serviced.
Attaching the screenshot of the complaint number.

Kindly take a legal action against the company as soon as possible.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Jun 26, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Voltas Customer Care's response Dear Aditya,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 17, 2019

Voltas Customer Care's response Dear Aditya,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team