[Resolved] Voltas — poor response for installation

Shobhit17

from Bengaluru, Karnataka

Address:

New Delhi, Delhi, 110021

I purchased an AC from TATA Cliq and the AC was delivered 4 days ago. The request for installation was given. When the technician called he said he will only put the wire in place and start the AC. then who will put the AC in the window and the supporting wood and ply covering... he said its not his job. Contacted the helpline... the helpline was only interested in putting me through the technician and no one else. On much insistence for was connected to My Gupta... he said that the technician will do the fixing of the AC in the window... but again the local technician said he will not do it. Voltas is playing football with installation of the AC.

Please ask someone senior from Voltas to talk to me... this is probably the worst service I have received from any agency till date.

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Aug 24, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Voltas Customer Care's response Dear Shobhit,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team