[Resolved] Voltas — r51m/bgce air conditioner: poor quality | |||||
I am extremely frustrated and disappointed with two air-conditioner i've bought from voltas. The first model r51m/bgce bought in june 2016 was leaking a week after installation and had to be repaired. Second year also i paid 3000 inr for gas and repair. Now the third year, apparently the fan/or some back unit has to be replaced as well for total price of 6000. I was sold a unit with aluminum filter which is not repairable, and now they will replace it with copper.in 2 years, i've paid over 10k for service, repairs and even then it is the most disappointing product. Why does the customer has to suffer when your products were being tested with aluminum vs copper. Window ac also had a fault and it took over 5k to repair that as well. Extremely disappointed with the worst quality of products and expensive follow up service. I've a videocon and bluestar ac and i've never spent more than 1k on service and cleaning every year, and they still works remarkably better than voltas. Will never purchase a voltas ac again! Was this information helpful? | |||||
Jun 2, 2019 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Apr 18, 2019 Voltas Customer Care's response Dear Customer(joshicharu), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support Apr 26, 2019 Voltas Customer Care's response Dear Customer(joshicharu), We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Regards, Voltas Online Team Verified Support Jul 04, 2019 Voltas Customer Care's response Dear Customer(joshicharu), We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly. Regards, Voltas Online Team | |||||
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