[Resolved]  Voltas — received an old and damaged air conditioner unit from amazon online

Address:Pune, Maharashtra, 411006

I bought voltas 1.5 ton 3 star (2018) split ac (185jy/183jzj1, white) online from amazon in pune city and received and old and damaged unit. The wires were missing in the box. It was such a disappointment after this disheartening experience from amazon. I never hoped that a voltas seller would do such kind of cheating with customer as it belongs to tata group.
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Jun 25, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 11, 2018
Voltas Customer Care's response
Dear Himanshu,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
May 19, 2018
Voltas Customer Care's response
Dear Himanshu,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Complaint comments 

Comments

I purchase voltage AC ON 14 APRIL 2018 . AC did not working from day 1. I try to contact voltage costumer service they visited my home 5- 6 times to my home but not able to fix isssue. I am suffering from last 15 days beacuse of this defective AC and feeling helpless. I don't have any options other than move court.
Voltas Customer Care's response, May 14, 2018
Verified Support
Dear Customer(imakki),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, May 22, 2018
Verified Support
Dear Customer(imakki),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

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