[Resolved]  Voltas — regarding cooling of air conditioner purchased on 04.05.2018 by aicte.

Address:

462036

Aicte office purchased two air conditioners on 04.05.2018 through dealer weartech engineers private limited, bhopal. A. C. Were installed on 08.05.2018, it was observed that one of the air conditioner 1.5 tn 3s 183v-czt inverter split ac (R410a) is not giving proper cooling. Dealer was contacted for giving the demo of the installed a. C. S and also telephonically guided by the dealer to run the a. C. On 22 degree temperature and the same was followed, but still cooling is not satisfactory. Till date demo is due. Service engineer of weartech visited to office and suggested that the room size is bigger than the capacity of a. C. But it is strange when the a. C. S were installed the engineer of the dealer did not guide regarding this. Again office contacted to dealer regarding the cooling of a. C. And the same reason was explained. If it is so, the office requested to replace the 1.5 tn a. C. With 2 tn a. C. But the dealer refused for replacement and they sugeested us to purchase another a. C. Of 2 tn. It seems that dealer is not able to provide satisfactory services to customer of voltas company which is compeling to move customer in consumer forum.