[Resolved]  Voltas — split inverter ac

Address:

500028

I bought a ac from flipkart on 25th feb 2019 and it was installed on 28th feb 2019. It started giving trouble from 25th march 2019. So i raised a complaint with service care it took them close to one week to address my complaint. And the root cause mentioned was that it was not installed properly hence there was a gas leak which caused the problem. And again after one month same issue occurred so i again raised a complaint on 26th april 2019 and followed up daily with the service center. The employees at service center did not have minimum courtesy to followup with me after their commitment to resolve the issue or assuring me with a call back. All from service center executive to team leaders to the escalation team everyone put my call on hold and after some time the call was disconnected and when i called back they always told the same repeated dialogue that they cannot cut a call. I have asked for replacement of the product they outright denied me saying the engineer will visit my house to take a look at the product and find the root cause. And also mind that there was no visit by any technician all week at all. I escalated the service and tried to reach the service head but he never picked my call neither he called back.