[Resolved] Voltas — temperature sensor not working in a newly bought AC

aekadogra

Address:

Gautam Buddh Nagar, Uttar Pradesh

I bought a 1.5 ton window ac 183dy (deluxe), s/n:4011125a14d009601, on 27 april 2014.as soon as we turned on the ac and tried to set the temp.to our desired degrees the ac could not adjusted it.we lodged complaint at your customer care but your company technician never visited us.after several follow ups one of the technician reached our address and after checking the ac he told that sensor is not working which ought to be replaced immdtly.but again we had to lodge a complaint no[protected] and still no body has nt came to look at ac even.further i wish to inform to your deaf n dumb authorities that ihave got installed the above ac for a PATIENT whose body cannot bear a temp .of 18 deg which as a result affecting adversely.this is my request to get my ac replaced to a new ac other wise iwill have to take an legal action.

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Aug 14, 2020

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Comments

Voltas Customer Care

from Gurgaon, Haryana

Verified Support

Dear Aeka Dogra,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line.
Thanks for your co-operation.

Regards,
Voltas Customer Care

Prabal Agarwal

from Noida, Uttar Pradesh

I bought 1.5 ton 3 star Voltas AC from reliance digital in Apr 2014, from there on its PCB has been issue, it has been changed and repair for around 6-7 times by Voltas but still yesterday again issue arised. I have been informing voltas that this seems to be a machine issue as this issue is occuring every 3 months but they are not responding in good way. i asked them that please see previous complaints but they are saying if product is not in warranty we can't do anything. Last time i got the PCB repaired from them even by paying extra amount but just at the end of 3 months warranty it again broked up so they came and repaired it, but now after operation of 2-3 months it agian broked up. Is this the quality work being done by Voltas. I am really annoyed with the service and the product and will never recommend anyone to buy Voltas AC. Voltas people don't think its there responsibility if issue is reoccuring.

Regards
Prabal
[protected]

Voltas Customer Care's response, Oct 13, 2017

Verified Support

Dear Prabal Agarwal,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, Oct 30, 2017

Verified Support

Dear Prabal Agarwal,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team