[Resolved]  Voltas — unethical behaviour by service mechanics

Address:

Jaipur, Rajasthan, 302023

I live in pilani, 250 kms away from my parents who are both old and sick. I bought a voltas 122cy 1 ton split ac from flipkart.com.in the initial phase after delivery i faced a lot of problems with the installation of the ac. I chose to ignore the matter assuming it to be a one off triggered by the on setting summer. However, this year while servicing the ac, the service boy comes and tells me that the ac has no gas and i must re-register a complain this time for gas fill up. He did nothing but charged us 500 rupees as visitation fee. To make sure i don't end up paying again and again i registered a complaint for complete check up of the ac along with gas refill. So after this complaint another guy comes and he just fills up gas, charges 3000 rupees for the gas refill and doesn't even check if the ac is working or not. He almost pushes off my mother and walks away. The ac still did not work and i had to register the complaint again. This time i made sure i was there. Two mechanics come and fill up the ac with high pressure to check for the leakage and advice us not to touch the system for at least 5 days. After this, a mechanic comes on[protected] and tells my mother that the condenser coil is leaking and that they must take the outdoor unit to their station and the repair would cost me another 8500. On[protected] they call me telling that they are bringing the outdoor unit. We wait for them whole day cancelling our doctor's appointment for my father and they do not turn up. Today, on monday,[protected] when i rescheduled with the doctor they call again to tell me they are bringing back my outdoor unit. My parents wait for them whole day again, meanwhile they have been calling me every 10 minutes to confirm my address since 12 noon. And now at 5pm in the evening they have turned up. After entering my apartment they are calling me and telling me that nobody is answering the door. I called my mother and she is telling me they are already there. Now when i called him back to confirm he says that he is already inside but when he pressed the bell nobody was answered for "2 minutes". Who the hell is fast enough to answer the door leaving whatever they have been doing within 2 minutes given that they are very old. Even if a young athlete was there in my house he too would have taken some time to answer the door. These people lie, dupe customers into paying extra money by making things worse and increasing visitation. Hell, my mother's oncologist doesn't charge as much visitation fee as a voltas ac mechanic. And then they keep calling you all day not letting you do anything else while they themselves have no intention of coming.