[Resolved]  Voltas — Unethical behaviour

Address:

Aakarsh Electronics 155 W - 2, Kanpur - 208001, Juhi 2, Juhi Kala

Dear sir,
I have purchased a voltas split ac model no. 183v mzj3 r32 (1.5 tonnes) in june, 2019 from reliance digitalno. Second floor, z square mall, mahatma gandhi rd, kanpur, uttar pradesh 208001. The ac unit purchased has not been working properly for the past few months. When informed to the dealer he has asked me to directly contact the company to get the problem solved. I have approached your authorised service centre in kanpur nagar and have spoken to mr. Neeraj gupta (Phone no.: [[protected]]); my old complaint date is (30 july, 2020). Mr. Neeraj gupta had informed over the phone that they will get the unit checked and. They didn't take any action. I have tried reaching him 7-8 times in the month of 30th july and 25 september but he has stopped responding to my calls. It’s a brand new ac and its compressor is not working properly. Request you to take strict action towards its replacement as it is under warranty. Also request you to take action against your authorised service center akarsh electronics who is not ready to entertain any complaints after the purchase ac. He has been using bad words whenever i try to tell him the problem. This kind of after services are not acceptable from a reputed company like voltas. Nor your authorised service centre has taken any action and has been taking the matter very lightly. If the problem is not solved in the next 2 days i will not be left with any other option but to approach the consumer court. Request you to take immediate action towards it.

Yours sincerely
Himanshu tripathi.
Bhabha nagar sanigawan road,
Kanpur nagar — 208021