[Resolved] Voltas — Voltas 1.5 ton split ac/ no technician visit | |||
I have a Voltas split AC 1.5 ton on which I spent 10k bucks during end of last summer season that is September end 2016. It was working fine right after the fix but we were unable to check for long as season changed. When I switched on the AC during April this month, it was not at all cooling. So I called up Voltas to fix a service so that they can check. I was given the date of 21 April for service but no one turned up on that day. I made a call to which they said you will receive it next say. Next day I again made a call to which I got technician number which was switched off. Then I again made a call and they told me to wait for another day and I will receive call in morning today. I again called Voltas to confirm and they still have no answer as to why nobody came and again told me to wait for day end. I am totally pissed as ac is not working at all. Even after so much perseverance and spending a huge amount just last season getting repaired from company..I am stuck like that. It is really shameful as I recommended Voltas to many others. I guess it was a wrong decision so far. Was this information helpful? | |||
Jun 8, 2017 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Apr 24, 2017 Voltas Customer Care's response Dear Customer (Rajat002), Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com. Regards, Voltas Online Team | |||
 2 Comments | |||
Comments
It has been 3 days since we are complaining about the cooling of our split air conditioner but still there has been no action on the issue.your representatives say that it will take 24 hrs but it has been 3 days.so please send your people to repair the ac.
Voltas Customer Care's response, Apr 25, 2017
Verified Support
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+91 22 6665 6666
+91 22 6665 6333
2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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We are complaining about matter to your local service provider. But no one is attaining the problem. As is is a public sector Bank, Customer are dissatisfying.
Kindly take up the matter urgently.
Address
SYNDICATE BANK
MAHABIR MANDAP
KUNJAKANTA
DHENKANAL -ODISHA.
759001
Mob No [protected]
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team
We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.
Regards,
Voltas Online Team