[Resolved]  Voltas — Voltas 1.5 ton window air condition vide invoice no 805 dated 17 th June 2015 from Shivam Electronics cuttack odisha

Address:753001
Website:[email protected]

Air condition need service for weight washing hence i have logged several calls through call centre and assigned to local service dealer but they are reluctant to service at my place hence insisting to take it to workshop which would cost be on transportation apart from service cost... I called again your call centre for updating this... They once again assigned it to the same service dealer at cuttack odisha... One service person named sagar called me and told that no service would be provided at my place and if i can get similar service from any other place then i must call them... Not voltas... This is very painful on a part of customer if post sale service would be treated like this... Pls help and resolve this kind issue which really hampers the brand equity... Awaiting response... Thanks jagat mohanty ([protected])
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Jul 2, 2017
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Voltas Customer Care's response
Dear Jagat Mohanty,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
May 30, 2017
Voltas Customer Care's response
Dear Jagat Mohanty,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team
Complaint comments 

Comments

The a c newly bought in month of jan 2017. It had frequent issues. Now its totally not cooling at all. Automatic cut off not happening. Indoor unit creates sssshhhh noise very loudly. Request for replacement of the product under warranty. I got from Girias Madurai. Product is 1.5 tonne 5 star rating but very substandard. My number [protected]

Voltas Customer Care's response, May 25, 2017
Verified Support
Dear Sathiya BOB,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

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