[Resolved] Voltas — voltas 1.5 ton split ac - no cooling on new product

Faisal Sarfaraz Ali

from Hyderabad, Telangana

Address:	500008
Website:	voltasac.com

I purchased a 1.5 ton split ac on 11th june 2017 from bajaj electronics hyderabad - serial numbers 4512154d17d006709 (Outdoor unit) & 4552097a17d003983 (Indoor unit).
The product was installed on 16th june under sr [protected].
It was then registered on 22nd june under sr [protected].

There was no chilling and i raised a repair request on 19th june under [protected]. Voltas took 19 days to respond and the request was closed on 9th july citing cooling gas was less.

Now in less than a month on 6th august i have raised another repair request [protected] with same problem - no cooling.

How can a new product require so many repairs? Voltas has given me a faulty unit and i request that it be replaced.
The service agency assigned to my area - kool mark - are horrible professionals who have no knowledge and are unable to fix the problem, each time they mention the same issue - insufficient gas.

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Oct 5, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2017

Voltas Customer Care's response Dear Faisal,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Sep 01, 2017

Voltas Customer Care's response Dear Faisal,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team