[Resolved] Voltas — voltas 1.5 tonne 5 star ac(defect in new purchased ac)

sidisright

from Delhi, Delhi

Address:

K-11/25, Central Market, Lajpat Nagar, N/Delhi-110024, New Delhi, Delhi, 110024

Purchased AC (Srl No. 4011284A19ECO1971) on 08 Jun from Vijay Sales, Lajpat Nagar, N/Delhi, in response AC delivered and installed on 10 Jun at Pushp Vihar, N/Delhi. After installation when mechanic started it, AC not worked and found compressor out of order. Next day i.e. on 11 Jun Voltas mechanic came to enquire it and after checking found that gas leakage. Now dealer and service centre saying me to refill the gas, while I am not satisfied this and requesting for replacing this AC with new one, as I have paid Rs. 26, 000/-+2000/-+1500/-(AC price+stablizer amount +installation charges) in cash. I now desire that this must be replaced with new one and my grievance be resolved as early as possible. my contact is [protected]
Thanking you.

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Jul 15, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2019

Voltas Customer Care's response Dear Customer(sidisright),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 17, 2019

Voltas Customer Care's response Dear Customer(sidisright),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Comments

DrNitesh Ranjan

from Mumbai, Maharashtra

Helo sir, I'm asutosh .I buy voltas invertor ac 1.5 ton 3 star on 14 Jan 2019.but now 5 to 6 days my ac blower is not working and E5 error show. So customer care and technician are not give proper response only advice 24 hrs my technician are contact to u .this process are going to 5 day .I'm complain every day 12 pm .

Voltas Customer Care's response, Jun 15, 2019

Verified Support

Dear Asutosh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care's response, Jun 24, 2019

Verified Support

Dear Asutosh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team